Field Service
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What is it?
Optimal route planning solution to ensure efficient number of visits and maximize utilization of on-ground service providers.
Automated route planning for efficient clustering and managing daily dynamicity of orders based on business rules, such as delivery window, resource availability and service times.
Geo-resolver solves the problem of inaccurate addresses, enhancing delivery accuracy and speed.
Accommodate ad-hoc requests and tweak route planning and allocation within seconds.
Trips and drivers are matched automatically to get everyone moving quickly and avoiding delays.
Monitor the real time performance of agents and step in to resolve unforeseen delays agilely.
When the pandemic struck in 2020, the world came to a halt. During the peak of lockdown, mobility around the world was heavily restricted, and as a result, supply chain management was tasked with the biggest challenge of all time.
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Consumer expectations in terms of service and pricing have developed in tandem with the e-commerce business. Even before they purchase something, customers want to know when it will come. They want same-day or next-day delivery with precise tracking service, and they\'re willing to pay a premium for it.
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In a hyper-competitive world, companies that offer a rich customer experience are the ones that stand out. In the context of field service management, this translates to creating fool-proof processes to optimize service, serve more customers and ensure SLAs are met every time.
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One key mantra for a successful sales strategy of an FMCG company is supply chain optimization. Customers have always been at the core of the FMCG supply chain, and it is incumbent upon businesses to fulfill their needs by creating both time and place utility.
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The sales team plays a very important role in the growth of an organization. They not only help in increasing the company\'s revenue but also affect the reputation of the business and the retention of customers.
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