Field Service

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Intelligent journey planning for field service agents

Intelligent journey planning for on-ground service providers

Optimal route planning solution to ensure efficient number of visits and maximize utilization of on-ground service providers.

Challenges?
Allocation of service requests
  • Fixed servicing clusters and dynamic orders make efficient allocation of service request challenging.
Manage real-time order dynamicity
  • Ad-hoc cancellations and rescheduling requests by customers add to complexity.
Ideal resource allocation
  • Inaccurate addresses and error in assigning routes correctly to agents affects overall outcomes.
Visibility into performance
  • A lack of tools for real-time visibility into agents’ on-ground journeys and activities.
Solution?
Route planning

Automated route planning for efficient clustering and managing daily dynamicity of orders based on business rules, such as delivery window, resource availability and service times.

Geo-Resolver

Geo-resolver solves the problem of inaccurate addresses, enhancing delivery accuracy and speed.

Top-up planner

Accommodate ad-hoc requests and tweak route planning and allocation within seconds.

Auto-assignment of trips and drivers

Trips and drivers are matched automatically to get everyone moving quickly and avoiding delays.

Control Tower

Monitor the real time performance of agents and step in to resolve unforeseen delays agilely.

Impact

Mojro-The platform for dynamic logistics planning
Optimal agent utilization
Increased customer satisfaction
Better operational control
Efficient performance monitoring
Adherence to journey plan

Relevant Industries


Resources

Blogs
How Do You Plan Delivery Routes During a Pandemic?
How Do You Plan Delivery Routes During a Pandemic?

When the pandemic struck in 2020, the world came to a halt. During the peak of lockdown, mobility around the world was heavily restricted, and as a result, supply chain management was tasked with the biggest challenge of all time.

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Blogs
How to Ensure Address Accuracy When it Comes to eCommerce Deliveries?
How to Ensure Address Accuracy When it Comes to eCommerce Deliveries?

Consumer expectations in terms of service and pricing have developed in tandem with the e-commerce business. Even before they purchase something, customers want to know when it will come. They want same-day or next-day delivery with precise tracking service, and they\\\'re willing to pay a premium for it.

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Blogs
6 Ways to Make Your Field Service Planning Smarter
6 Ways to Make Your Field Service Planning Smarter

In a hyper-competitive world, companies that offer a rich customer experience are the ones that stand out. In the context of field service management, this translates to creating fool-proof processes to optimize service, serve more customers and ensure SLAs are met every time.

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Blogs
Here’s What You Should Know About Salesman Journey Planning in CPG
Here’s What You Should Know About Salesman Journey Planning in CPG

One key mantra for a successful sales strategy of an FMCG company is supply chain optimization. Customers have always been at the core of the FMCG supply chain, and it is incumbent upon businesses to fulfill their needs by creating both time and place utility.

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Blogs
A Guide to Help Boost Salesman Productivity
A Guide to Help Boost Salesman Productivity

The sales team plays a very important role in the growth of an organization. They not only help in increasing the company\\\'s revenue but also affect the reputation of the business and the retention of customers.

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