No matter which industry you are in or what product you are selling, occasional bad orders are inevitable. While such orders can be disheartening, they also present opportunities for businesses to demonstrate resilience, problem-solving skills, and commitment to customer satisfaction. A superior order and logistics management procedure can minimize waste, enhance business-client relations, and promote tremendous business growth.
Bad orders in logistics management refer to situations where a customer's order cannot be fulfilled or is processed incorrectly for various reasons. These can include stock unavailability, errors in product selection, inaccurate inventory information, or other logistical challenges. Bad orders can often result in delays, customer dissatisfaction, increased operational costs, and potential damage to a business's reputation. A study by Retail Funding has shown that 34% of companies have unintentionally sold an item that was out of stock, causing an order to be shipped late. Such instances significantly affect business-client relationships.
Bad orders can have a significant impact on logistics management and overall business operations.
There are several important strategies you can adopt to minimize and manage bad orders. Some of them include the following:
Checking the accuracy of client orders before processing them can help businesses prevent many order disputes and errors in logistics management. Verify the specifics of the order, like product details, quantity, shipping address, price, payment method, etc. before placing the order. Automated tools can send the order details to customers through email or SMS and request them to verify it.
Mojro's GeoWyse is an efficient solution that can help businesses with address resolution. The NLP-based real-time geo-resolver of GeoWyse can convert raw delivery addresses into the standard format with features including abbreviation expansion, spell correction, spatial normalization, and localized interpretation. It also has an iterative with improved geocoding capabilities to help with proper address resolution.
Customers frequently have a change of mind after placing an order, forcing them to either cancel or change the ordered item. Businesses should have a transparent and adaptable logistics management policy for dealing with cancellations and changes if they wish to manage bad orders smoothly. Specify cancellation windows, terms, and costs for changing the order beforehand to avoid confusion.
Mojro's ExecuteWyse has efficient Returns Management capabilities that enable businesses to process and carry out returns between pick-up and delivery schedules. This will also prevent time and resource loss due to returns and reduce operational costs.
It is essential to resolve issues related to bad orders as fast as possible. Express regret for the disruption, acknowledge the client's grievance, and provide a suitable resolution for all parties. Businesses can contact consumers afterward to check on their satisfaction with the resolution and get their opinions.
Businesses can often encounter bad order deliveries due to the lack of an efficient logistics planning solution. Mojro's Planwyse offers advanced features like dynamic, continuous multi-leg, and territory-based planning. This ensures that the route planning is done based on daily demands and specific constraints to reduce bad orders.
Effectively managing bad orders is a vital aspect of maintaining a seamless and customer-centric logistics management business operation. By adopting automated and future-ready logistics optimization platforms like Mojro, companies can ensure proper last-mile deliveries, minimize the impact of bad orders, and build lasting relationships with customers.